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Your terms and conditions of use

Welcome to the CastleComputers.uk.net website. If you continue to browse and  use this website you are agreeing to comply with and be bound by the following  terms and conditions of use, which together with our privacy policy govern Castle Computers relationship with you in relation to this website.

The term 'Castle Computers' or 'us' or 'we' refers to the owner of the  website whose registered office is Castle Computers Europe Ltd, 6 Arkwright  Road, Reading, Berkshire, RG2 0LU, contact 0118 975 0007. The term 'you' refers  to the user or viewer of our website. Company Registration No: 7180312 (company registered in the UK as CASTLE  COMPUTERS EUROPE LTD) Company VAT Number: 916818501

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Ordering Procedure You are welcome to place an order via our secure online ordering service on  this site. Products can be specified using the site search facility and  required items added to a Shopping Cart system which saves any such items. Once  you have finished selecting you items then you will be taken to the Checkout  system where you can check these items before an order is place. If you decide  to proceed you will be asked for an Invoice address, delivery address and  contact details.

Once entered you will then be taken to the RBS Worldpay website where you  will be securely asked for your Credit Card details. (NB. RBS World pay are the  Merchant we use to process credit card payments **)

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At any time upto finalising the credit card process you can choose to end  the transaction either by returning to the Castle Computers main website or  closing the internet browser.

Once payment is processed * you will then be returned to the Castle Computers website where you will be issued with an order number for your reference. We will also send you an email with this information.

Please Note: We do not hold any Credit Card details on our site and your personal details are only held on our active system for 30 days after the date of order, after this period they are archived.

* we may choose to accept certain orders, where we cannot obtain an authorisation code for your payment, If there is a pricing error between the product description and the amount in your shopping basket or your transaction  is cancelled by your credit card provider.** Certain credit card providers may ask for additional checks such as  Mastercard SecureCode. These measures are in place to protect you.

Cancellation policy If you wish to cancel an order please call us on 0118 975 0007 as soon as  possible, we cannot cancel orders where items have already been despatched and  such orders should refer to our returns policy below.

Any item/items returned because they are no longer required will be subject  to a 25% restocking fee. Products must be returned at the customer's expense so  that a credit can be issued. The company will not credit any carriage costs

Pricing Information Prices listed on this site are exclusive of VAT in all instances. Delivery is  charged at our standard rates as shown on the checkout page. Pricing is review  regularly to make sure we offer a fair and competitive price on products.

Damages  / Shortages Claims for damages or shortage of delivery must be reported to the  Company within 24 hours of receipt. After this time we shall not be liable for  any such claims

Website Images The images of products on this site are given as a guide only. We cannot  guarantee the product shown in the product description will match the product  supplied as colour scheme and product design are subject to change. We make  every effort to make sure the product displayed in the product image is the  same product which we ship to you, however this is not always possible and we  may use a generic product image from time to time or where a product image is  now available.

Property rights and License You are permitted to print and download extracts, images or text from this  website for your own use or to the shared cached folder as a local copy of  pages visited on this site. This is allowed as long as no graphics are modified  in any way or used separately from their accompanying text.

The text, graphics and code on this website: castlecomputers.uk,net  are unless otherwise stated, the copyright and/or intellectual property,  in all material on this Website (including without limitation photographs and  graphical images) are owned by us or as Castle Computers, as the owner of the  site and Milkshake Design as the creator of this site (In relation to code).  For the purposes of these terms and conditions, any use of extracts from this  Website other than in accordance with the terms in this document  for any purpose is prohibited. If you breach any of the terms in these terms  and conditions, your permission to use this Website automatically terminates  and you must immediately destroy any downloaded or printed extracts from this  Website. 

No part of this website may be reproduced or stored in any  other website, public or private without prior written permission from Castle  Computers.

Manufacturer's Warranty
 All goods are refurbished unless otherwise stated. Please direct any questions to our sales team.       Products covered by a manufacturer's warranty is sold with the warranty by  the manufacturer extend to the purchaser. Should warranty claims arise we would  be happy to help.

Website disclaimer The information contained in this website is for general information purposes  only. The information is provided by Castle Computers and while we  endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy,  reliability, suitability or availability with respect to the website or the  information, products, services, or related graphics contained on the website  for any purpose. Any reliance you place on such information is therefore  strictly at your own risk.

In no event will we be liable for any loss or damage including without  limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in  connection with, the use of this website.     Through this website you are able to link to other websites which are not  under the control of Castle Computers. We have no control over the nature,  content and availability of those sites. The inclusion of any links does not  necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly.  However, Castle Computers takes no responsibility for, and will not  be liable for, the website being temporarily unavailable due to technical  issues beyond our control.

Liabilit We, Castle Computers, our web design company, Milkshake Design UK Ltd or any  officer, directors, employees, shareholders or agents shall be held liable from  any damages to you or any third parties (including without limitation, any  direct, indirect, punitive or consequential loss or damages, or any loss of  income, profits, goodwill, data, contracts, use of money, or loss or damages  arising from or connected in any way to business interruption, and whether in  tort (including without limitation negligence), contract or otherwise) in  connection with this Website or any websites linking to this website or the  material on such websites, including but not limited to loss or damage due to viruses  that may infect your computer equipment, software, data or other property on  account of your access to, use of, or browsing this Website or your downloading  of any material from this Website or any websites linked to this Website. Every  care and precaution has been taken to prevent any damage to computers using  this site.

Nothing in these terms and conditions shall exclude or limit our liability  for (i) death or personal injury caused by negligence (as such term is defined  by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as  to a fundamental matter; or (iv) any liability which cannot be excluded or  limited under applicable law. If your use of material on this Website results  in the need for servicing, repair or correction of equipment, software or data,  you assume all costs thereof. You agree to indemnify us fully, defend and hold  us, and our officers, directors, employees and agents, harmless from and  against all claims, liability, damages, losses, costs (including reasonable  legal fees) arising out of any breach of the terms and conditions by you, or  your use of this Website, or the use by any other person using your  registration details.

These terms and conditions shall be governed by and construed in accordance  with English law. Disputes arising in connection with these terms and  conditions shall be subject to the exclusive jurisdiction of the English  courts.

Customer Testimonials

"Outstanding Service and Products"

"Friendly and Helpful"

"Great customer service, advice and delivery as expected"

"Brilliant product knowledge "

"Castle Computers provide excellent customer service"

"Quick response, good pricing, fast delivery"

"Great product knowledge, delivered next day"

Contact us

If you have a question about one of our products and services and want to find out more then please dont hesitate to contact us via one of the following methods.

Address:
6 Arkwright Road, Reading, Berkshire, RG2 0LU
Phone: +44 (0)118 975 0007